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We are happy to inform you that
as of May 1, 2021, Littleton Claims is re-branding to:

Empathy Claims — Service with Empathy™

"Empathy Claims" is the new name and brand of Littleton Claims as of May 1, 2021 to better reflect our mission of Service with Empathy™.

A Littleton Family Company since 1994.

Everything remains the same, other than the public name, brand and URL. Same Littleton family ownership, same company leadership and management, same professional team, same great service.

professional insurance adjuster surveying car crash

Mitigated Losses on a 30-Story Water Claim

We received notice from our client, a large fire suppression sprinkler installation company, of a 30-story water loss allegedly caused by a burst pipe in a sprinkler system. We swiftly coordinated our local adjuster to arrive on scene the same day for handling on a rush basis. We took detailed photos of the damages on each of the 30 floors and immediately assessed which units were affected and damaged by the water flow. We worked with building management to preserve the affected burst water pipe for testing by an expert engineering company to determine why it failed. We worked with management to obtain contact information for each of the unit occupants, water remediation invoices, repair invoices, and spreadsheets of affected areas. After the flow of water ceased our experienced property adjuster completed a 165-page estimate of damages, which would help our client potentially negotiate settlement at the appropriate time.

We monitored the water remediation and repairs to the units daily. Our presence on scene allowed our client to be completely informed of the water remediation and repair process. We mitigated costs, ensuring that standard water remediation practices were used and that our client was not being over-charged for excessive use of air-movers, de-humidifiers and personnel. We coordinated building employees to assist in moving equipment up and down the various floors to avoid unnecessary use of union labor time for the carpenters completing the repairs. We were our client's "boots on the ground" representing their interests, making sure the work was done efficiently and in a cost-effective manner while investigating the cause of loss and resolving the matter.

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