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Providing Service with Empathy Since 1994

Independent Adjusters Blog

Claims Handling You Can Count On

When it comes to the independent claims adjusting process, what matters most?

  1. Communication
  2. Efficient & Thorough Investigations
  3. Analysis of Results
  4. Accurate & Ethical Recommendations

We at Empathy Claims excel at each of these elements, providing you with premium independent claims handling services.

These principles are the foundation of our work and are conducted in the spirit of Service with Empathy™. 


The insurance industry requires many layers of communication.

Insureds, claimants, attorneys and carriers all rely on the adjuster handling the claim to efficiently relay relevant information.

At Empathy Claims, we work to surpass your communication expectations with regard to responses and claim handing timelines. 

This is how we do it:

  1. Immediate response to emails and phone calls.
  2. Concrete progress updates daily.
  3. Thorough and frequent reporting.

We conduct this frequent communication strategy with all parties, whether insureds, claimants, contractors, body shops, attorneys or anyone else in order to obtain the relevant information you need for you assessment.

Constant communication keeps you informed as we proceed in our investigations.

Efficient & Thorough Investigations

We conduct our claims handling process based on your specific needs. Regardless of whether a full handling investigation or a limited assignment is required, we will get the job done to your complete satisfaction.

Example: If you are handling a larger liability claim, but need assistance on limited aspects such as conducting a scene inspection, obtaining a police report or recording statements from witnesses, we will immediately tackle each element and provide you with the information in a formal report.

Alternatively, if you request that we take the lead on managing a liability claim, we will hit the ground running and efficiently conduct a comprehensive investigation.

As our work continues, we will keep you fully informed of our progress, as well as when to expect a complete summary of our findings.

Analysis of Results

We provide frequent reports, at least bi-weekly, on the status of the investigative handling of your claim.

Within our reports we:

  • Outline the assignment.
  • Summarize our progress to date.
  • Provide an analysis of the information we have compiled.
  • Outline our ongoing handling and completion timeline.  

Frequent reports provide you with the opportunity to review our clearly articulated information and formulated recommendations for handling.

Accurate and Ethical Recommendations

Claims are often complex situations that incorporate legal and statutory timelines, logistical planning, communication and the human aspect of real people conducting the work and being affected by the decisions made. 

Our mantra of Service with Empathy™ guides our actions with the knowledge that there is a person on the other end of each email, phone call and decision made.

We work with empathy to ensure that we complete accurate and ethical recommendations for the sake of not only the proper handling of a claim, but also for each individual, whether claimant, insured, third party or carrier. 

We are here to help YOU!

Any new assignments can be sent to or submitted through our “Submit Assignment Nationwide” form, accessible from any page of our website.


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Independent Property and Casualty Insurance Claims Adjusters, Investigators & Appraisers you can count on.

Make Empathy Claims your convenient one-stop insurance adjusting and appraisal service provider today!

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