California Privacy Policy
Effective Date: May 6, 2025
Last Updated: May 6, 2025
1. Introduction
Welcome to Empathy Claims ("Company," "we," "our," or "us"). We value your privacy and are committed to protecting the personal information we collect, including through our website and our offline claims handling operations. This California Privacy Policy applies to individuals who reside in California and provides additional disclosures required under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
As a business-to-business (B2B) company providing insurance adjusting services exclusively to other insurance companies and self-insured entities, we do not offer services to the general public. However, we may collect and process personal information from representatives of our business clients, which is covered under this policy.
This policy applies to our website, EmpathyClaims.com, and any other online services we operate.
2. Categories of Personal Information Collected
We may collect the following categories of personal information from business contacts, including employees and representatives of our client companies:
- Identifiers (e.g., name, business email address, phone number, job title, company name)
- Professional or employment-related information (e.g., business affiliations, company address)
- Internet or network activity (e.g., interactions with our website, IP address, cookies, and usage data)
- Geolocation data (if collected through online interactions)
- Sensitive personal information such as Social Security numbers, medical records, and claim-related data when necessary to evaluate and process insurance claims. This information is used solely for legitimate business and regulatory purposes.
3. Sources of Personal Information
We collect personal information from:
- Direct interactions: When you provide information through our website, email, phone, or business communications.
- Automated technologies: Cookies, log files, and similar tracking technologies that collect website usage data.
- Third-party sources: Business partners, vendors, and publicly available sources.
4. Purposes for Collecting Personal Information
We collect and use personal information for the following purposes:
- To provide and manage our services (e.g., responding to inquiries, fulfilling contracts, processing claims and evaluating and investigating claims)
- To communicate with you to facilitate claims processing, to discuss our services and business inquiries.
- To comply with legal and regulatory requirements
- To improve our website and services through analytics and performance tracking
5. Categories of Third Parties with Whom We Share Personal Information
We do not sell personal information. However, we may share it with:
- Service providers: Vendors assisting with operations (e.g., IT services, data hosting, email management)
- Business partners: Companies with whom we collaborate on services
- Legal authorities: When required by law or to protect our business
6. California Privacy Rights
If you are a California resident, you have the following rights under the CCPA/CPRA:
Right to Know
You may request information about the personal data we have collected, including the categories of personal information, sources, purposes of collection, and any third parties with whom it is shared.
Right to Delete
You may request the deletion of your personal information, subject to legal exceptions (e.g., required record-keeping).
Right to Opt-Out
We do not sell personal information. However, if applicable, you may opt out of data sharing for targeted advertising.
Right to Correct
You may request corrections to inaccurate personal information we have about you.
Right to Limit Use of Sensitive Personal Information
Although we do not collect sensitive personal information, California law allows residents to request limits on the use and disclosure of such data.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
7. How to Exercise Your Rights
To make a request regarding your personal information, please contact us through one of the following methods:
Email: assignments@empathyclaims.com
Phone: (815) 464-8806
Mailing Address: 28 Kansas Street, Suite 2D Frankfort, IL 60423
You may be required to verify your identity before we process your request.
8. Updates to This Policy
We may update this California Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page indicates when the policy was last revised. We will notify you of significant changes by posting an update on our website.
If you have any questions about this California Privacy Policy, please contact us at assignments@empathyclaims.com or (815) 464-8806.