Privacy Policy

Last Updated: May 6, 2025

1. Introduction:

Empathy Claims ("we," "us," or "our") provides insurance adjusting services exclusively to other insurance companies. We do not offer services to the general public. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website (EmpathyClaims.com), our claims handling process (including data such as Social Security numbers, medical records, and contact details), and other business operations.

2. Information We Collect

We may collect the following types of information:

• Contact details (e.g., name, email address, phone number, company name)
• Business information related to our services
• Technical data (e.g., IP address, browser type, cookies, usage data)
• Any other information provided voluntarily
• Sensitive personal information through our claims handling process, including:
  • Social Security numbers
  • Medical records
  • Mailing addresses
  • Phone numbers
  • Insurance policy and claim details

3. How We Use Information

We use collected information for:

• Providing and improving our services
• Communicating with clients and partners
• Ensuring security and compliance
• Internal analytics and operational purposes
• Legal and regulatory compliance
• Processing insurance claims
• Evaluating and investigating claim validity
• Communicating with claimants, insureds, legal counsel, insurers and medical providers.

4. Sharing of Information:

We do not sell personal information. However, we may share data with:

• Service providers who assist in our business operations
• Regulatory authorities as required by law
• Other third parties with explicit consent or as necessary to provide services

5. Data Security:

We implement reasonable security measures per our data protection and cyber-security policies to protect personal information. However, no transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. GDPR Compliance (For Users in the European Economic Area):

If you are located in the EEA, we process your data under the following legal bases:

• Consent (where applicable)
• Contractual necessity
• Legal compliance
• Legitimate interests (e.g., business operations, fraud prevention)

Your rights under GDPR include:

• Access to your personal data
• Rectification of inaccurate information
• Deletion of your data (where applicable)
• Restriction of processing
• Data portability
• The right to object to data processing

To exercise your GDPR rights, please contact us at (815) 464-8806 or by e-mail at assignments@empathyclaims.com

7. California Privacy Rights:

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal data we collect
• The right to request deletion of personal data
• The right to opt-out of data sales (if applicable)
• The right to non-discrimination for exercising privacy rights

To exercise your California privacy rights, please contact us at (815) 464-8806 or assignments@empathyclaims.com and learn more by reading our California privacy policy .

8. Cookies and Tracking Technologies:

We may use cookies and similar tracking technologies to enhance user experience. You can control cookie settings through your browser.

9. Retention of Data:

We retain personal information only as long as necessary for business, regulatory, and legal purposes. We abide by the following statute set forth by the Illinois department of Insurance and the Illinois General Assembly.
(215 ILCS 5/1585)
    Sec. 1585. Record retention.
(b) Records shall be maintained for at least 7 years after the termination of the transaction with an insured and shall be open to examination by the Director at all times.

10. Updates to This Privacy Policy:

We may update this policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Information:

For questions or requests regarding this Privacy Policy, please contact us at: Empathy Claims 28 Kansas Street Suite 2D Frankfort, IL 60423 assignments@empathyclaims.com (815) 464-8806.

12. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

13. HIPAA Disclaimer

While we handle health-related information in connection with insurance claims, we are not a HIPAA-covered entity. However, we treat all such data with a high standard of confidentiality and security.