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Providing Service with Empathy Since 1994

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Empathy Claims Testimonials


I wanted to say that I’m incredibly impressed with your operation.  The professionalism and excellent communication displayed not just by you, but by EVERYONE at Empathy Claims, that I have communicated with is second to none. 

Warren M. - Claims Representative

 

Every time I think, well, maybe I should spread some work around, I just can’t seem to deviate from Empathy.  You guys do whatever I ask for, and find things I don’t ask for (and really need), and you never balk at anything I send over ...

Christine R. - Senior Casualty Specialist

 

Thank you.  I appreciate how on top of it you guys always are!

Serrena L. - Claims Manager

 

Thank you so much!  You all are great, and I enjoy working with each member of the team.

Greg M. - Claims Examiner

 

The process is quick and efficient, professional and caring. Checks all boxes for a well run company.  Thanks for all you do!

Warren M. - Claims Representative

 

You guys are always the best to work with, and I’m totally being honest. If I need the best of the best, I come to you guys. You are the cream of the crop!

Karen R. - Claims Examiner

 

You guys are so great!

Casey B. - Claims Representative

 

I can't say enough how phenomenal your service was! 

Angela H. - Liability & Litigation Claims Department

 

Thanks for all of the help you guys have provided.  The best IA experience I’ve had in 40 years of working.  Thanks for everything.

Mark M. - AVP, Executive Claim Director

 

I’m really happy with you guys, I’m going to have to give you guys kudos.

Myron H. - Claims Consultant

 

You guys do great work, I love using you.

Sherry B. - Supervising Claims Examiner

 

Excellent work with negotiating this case! Your strategy with standing firm on your offer surely helped to bring this matter to a resolution. I will keep you in mind for future claims!

Danielle W. - Assistant Vice President | Claim Division

 

You guys do a great job.

Deleana A. - Senior Field Claims Representative

 

Thank you so much! You guys did a great job!

Diana B. - Out-Of-State/Liability Claims Adjuster

 

I appreciate you guys so much! 

Diana B. - Out-Of-State/Liability Claims Adjuster

 

Fantastic job!

Don R. - Claims Examiner

 

You’re doing a great job. 

I’m going to let my manager know about this.  This is superb investigative work.  

Matthew H. - Senior Examiner

 

Thank you again for all of your diligence and assistance in this claim. 

Sharon S. - Casualty Claims Representative

 

I have told another adjuster in my office that I’m really pleased with Empathy Claims, you guys have done a marvelous job. I took a chance to use you guys, and I’m glad I did.

Myron H. - Claims Consultant

 

Everyone here has been so pleased with you all at Empathy and your product.

Brenda W. - Claims Examiner

 

You guys are a great company to work with.

Sherry B. - Supervising Claims Examiner

 

You guys are doing a great job.

Jack M. - Vice President, Casualty Claims

 

I am impressed. This is the fastest service I had in over 20 years handling claims.  I am going to recommend your company to my colleagues.

Farrah K. - Claims Representative Senior

 

Supreme customer service, I keep recommending you guys to everyone on my team.

Melissa A. - Senior Claims Resolution Specialist

 

You guys are fantastic!

Austin F. - Casualty Claims Representative

 

Thank you so much for all of your hard work on this case file. Stellar handling and I am so grateful for the superior quality you have provided to the file.

Melissa A. - Senior Claims Resolution Specialist

 

Really good investigation on this, thanks. 

Matthew H. - Senior Examiner

 

This was a great outcome on a case that could have went sideways !!!!!!!!!!!!!!!!

Bill G. - Senior Examiner

 

Thanks, I have advised my colleagues about you guys!

Kristin L. - Claims Representative

 

You guys are always very responsive, I never have to wait after an email and think ‘did they get that?’ You guys are awesome.

Myron H. - Claims Consultant

 

I just wanted to say thank you for the thorough handling and reporting.

Patricia T. - Claims Specialist

 

It is always a privilege working with your team.

Karen R. - Claims Examiner

 

I have complete trust in you and your folks – totally enjoy working with you.  Thank you for going the distance to track down the information we need.

Chris R. - Senior Casualty Specialist

 

Thank you so much for your excellent service.  The reports were amazing! 

Angela H. - Claims Adjuster

 

I sure do enjoy our work together, and know that you will do whatever it takes to support the work I need on my files …

Christine R. - Senior Casualty Specialist

 

You’re awesome. Thanks again.

Greg M. - Claims Examiner

 

You guys are the best, Thank You!

Amy W. - Owner

 

You guys are awesome, as always! Much appreciated!

Julie C. - Claims Ombudsman/Supervisor

 

You guys rock!

Jess P. - Sr. Claims Examiner

 

I do want to tell you that every interaction with your firm has been incredible and we are truly grateful for such a smooth experience.

Danyel B. - Claims and Safety Manager

 

Great job!

Chris R. - Senior Casualty Specialist

 

You guys did a great job, and we appreciate it!

Sue O. - Sr. Claims Examiner

 

Your assistance has been invaluable and much appreciated!  

Margaret J. - Defense Attorney

 

I reviewed your 2nd report – excellent work, and excellent documentation obtained!

Chris R. - Senior Casualty Specialist

 

Great job on this one!  I really appreciate everything that you did !!!

Diana B. - Liability Claims Adjuster

 

Thank you so much for the thorough investigation.  Your team has done an outstanding job to secure information for our file.  Again, thank you! Your assistance is greatly appreciated. It’s always a pleasure working with the Empathy team!

Karen R. - Claims Examiner

 

Thank you for your prompt service. It is a pleasure working with you!

Savana B. - General Adjuster

 

When I send a claim your way, I know I am getting the best work. And I am not just saying that you guys are the best team.

Karen R. - Claims Examiner

 

I will be using you exclusively moving forward.

Teresa D. - Claims Manager

 

I will be sure to think of you guys next time I need someone on site during a case.

Keri D. - MCU Liability

 

I like to keep you guys in the rolodex so to speak, appreciate your work!

Benjamin B. - Attorney

 

You guys are perfect!

Jessica W. - Claims Specialist

 

You guys are doing a great job for me.

Tammy J. - Claims Adjuster

 

The service and work product for this loss was outstanding.  I have a team meeting tomorrow morning and will be letting all know what a wonderful job you did on this file.  Thank you – you make my job easy.

Senior Claims Representative - Karen K.

 

Thank you for the update, your company has been very helpful.

Ryan S. - Inside Claims Representative

 

Thanks for helping with this one.   I appreciate the knowledge your adjuster had and the fact you always kept me in the loop. 

Laura P. - Claims Manager

 

It’s always a pleasure working with Empathy Claims, Inc.

Karen R. - Claims Examiner

 

Thanks for your prompt response and assistance!

Steve V. - Field Claims Representative

 

Let me take a moment to thank you for your good work on this file.

Jeff T. - Executive Specialist, Claims

 

Thank you! I appreciate your timely updates!!

Cindy Z. - Senior Inside Claims Representative

 

It is great to have you as a resource, your level of service has been very impressive, no doubt.  Really appreciate it!

Trent S. - Regional Vice-President, Claims

 

Just sent another claim over to you and you have been great to work with. 

Scott P. - Senior Resolution Manager

 

You guys are great … seriously …

Chris R. - Senior Casualty Specialist

 

You guys did a super job on this one. 

Matthew H. - Senior Examiner

 

You guys definitely live up to service with empathy!

Danyel B. - Claims and Safety Manager

 

You have been phenomenal. You are constantly checking in and constantly giving great updates. You are right on top of it!

Cindy D. - Major Case Specialist

 

If I have stuff come in, I’ll be sure to use you guys!

Zachary K. - Insurance Adjuster

 

You guys do a really great job and we’ll be sure to keep sending whatever assignments we can your way!

Jenell G. - Claims Supervisor

 

There are plenty of claims in Florida that I need from season to season and since I now know the extent of your services, I will be sure to send claims your way as they come in!

Crystal K. - Casualty Claims Representative

 

You have been doing a great job!

Len T. - Claims Representative

 

I’ll be sure to send claims that are outside of my territory your way for handling.

Drew S. - Field Claims Representative

 

You are on my radar and I’ll be sure to give you a call if I have a claim come in that I can send your way.

Mike O. - Branch Manager

 

I will definitely keep you in mind for my future claims.

Moira S. - Claims Examiner

 

I’ll certainly keep you guys in mind for the future, especially if I need videos from intersections and stuff like that.

Jonathan B. - Claims Adjuster

 

Very pleased, you guys did one or two of my vehicles. I’ll definitely send my claims your way as they come in.

Austin F. - Senior Claims Adjuster

 

My adjusters use you quite a bit…I’ve had no complaints, I know my adjusters like using you guys.

Kurtis V. S. - Claims Supervisor

 

Y’all do good work, you have a large footprint and get everything done. You do good work.

David A. - Senior Claims Specialist

 

I always try to throw you in because I know you cover all 50 states and some other companies do not.

Iliana H. - Claims Coordinator

 

I really appreciated the work you guys did.

Heather D. - Claims Adjuster

 

Wonderful….we’ve been very pleased! If something comes up, we’ll send it on over to you all to plow through.

Gerald P. - Senior Claims Specialist

 

Thank you so much!  You guys have been awesome on this one!  I super appreciate it!

Diana B. - Out-Of-State/Liability Claims Adjuster

 

Just a quick note to thank you for everything you have done. 

Curtis B. - Insured

 

Will do.  You guys are my go-to.  Appreciate all your efforts.

Mark M. - Executive Claims Director

 

Thanks for all your work on this file!

Greg M. - Claims Examiner

 

Everyone there does such a good job. 

Mark M. - Executive Claims Director

 

The service was great.

Patti K. - Claims

 

I’d call you in a heartbeat. 

Sharon L. - Claims

 

You guys seem to have people where no one else does, I cannot tell you how helpful that is.

Jeff T. - Executive Specialist Claims

 

I’ve absolutely been happy with your claims service.

Sharon S. - Casualty Claims Representative

 

The service we received from you guys was great.

Tammy V. - Senior Loan Consultant

 

You are on our preferred list, and we really like your work.

Shelley H. - Claims Adjuster

 

You guys have been great to work with….and quick to respond!!

Cindy D. - Claims Professional

 

Great work! 

Chris R. - Senior Casualty Specialist

 

You are one of the finest, well-staffed companies that I have had the pleasure of working with.

Greg M. - Claims Examiner

 

Thank you very much for all your and your team’s work on this claim.  It assisted us immensely.

Karen M. - Complex Claims Specialist, P&C

 

The first two reports I have received are great examples of the service you provide. We look forward to working with you.

Brandy G. - Assistant Program Manager

 

 You’re our go-to guys for all out of state work.

Stacey B. - Claims Manager

 

I’ve always had good luck with you guys.

Danae P. - Claims Adjuster

 

You guys did good work.

Roberto G. - Claims Adjuster

 

I’m really very impressed with your work and timely responses. Your customer service is excellent.

Kyle C. - Casualty Claims Adjuster

 

I am so impressed thus far! 

Marian W. - Senior Claims Specialist

 

You guys are great, and you’ll be the first that I call.

John S. - General Adjuster

 

You guys always do great work, we love using you. Really appreciate the call.

Andrew S. - General Adjuster

 

I reach out to you anytime I have a claim outside my area.

Dave D. - Adjuster

 

As usual whenever I have anything, I need an IA on I will send it straight over to you guys. You do great work.

Amy W. - Adjuster

 

I’ll be sure to use you guys when I need you.

Carolyn J. - Claims Representative

 

We can always count on great work from your company.

Dennis D. - Adjuster

 

Whenever I have something that I need an IA on I send it right over to you guys.

Janet W. - Claims Representative Sr.

 

Very happy with all of you and the service we receive. I send as many your way as I can.

Diana B. - Liability Claims Adjuster

 

I certainly always keep you guys in mind, you always do a good job. Especially when I need an IA in a more remote area.

Jeff T. - Executive Specialist, Claims

 

I am very satisfied with the work you do.

Edwin H. - Claims Analyst

 

We use you guys a lot - Happy with the work you do.

Jenni P. - Claims Representative

 

Whenever I need someone, I always reach out to you guys.

Oscar A. - Casualty Claims Specialist

 

You for sure will hear from me again, I will send something over in the new year.

Colleen M. - Claims Analyst

 

I will be sure to send work your way as it comes in.

Tammy V. - Senior Loan Consultant

 

You guys have been very helpful in the claims I had some trouble with so thank you.

Rhonda W. - Adjuster

 

I’ve always got you guys on my mind.

Ryan P. - Claims Adjuster

 

We were very pleased with the service we received.

Karen M. - Adjuster

 

Really appreciate the work you did. If we need your services again, we will definitely reach out.

Chris B. - Vice President Administrative Services

 

Any time I need an independent adjuster I am thinking of you guys.

Courtney S. - Senior Inside Claims Representative

 

You guys did a really great job on that last assignment! I’ll be sure to keep you guys at hand and we will be sending more work your way!”

Greg I. - Adjuster

 

I really appreciate the work you guys have done.  I am sure I will be reaching out again in the future.

Ebony H. - Property Complex

 

I have been singing your praises.

Monique I. - Sr. Claims Representative

 

I can’t say enough good things about you and all the folks there … you guys make my life easier …

Chris R. - Senior Casualty Specialist

 

I wanted to say thank you for the good work on this claim. You did a detailed investigation and provided clear reports.

Sharon S. - Casualty Claims Representative

 

Great job and thanks again for a great investigation!

Sharon S. - Casualty Claims Representative

 

Fabulous work.  Thank you. 

Terri K. - Adjuster/Property Casualty Claims

 

Thank you for the great work and reporting.  

Brittney B. - Senior Counsel

 

Excellent work. Thank you for all you do.

Tobias M. - Sr. Claims Examiner

 

Thanks for all of the work on this one.

Michael M. - Complex Claims Resolution Specialist II

 

Thank you, sir, nice work.

Edward A. - Litigation Claims Adjuster

 

I sincerely appreciate all that you did to help with our investigation.

Karen R. - Claims Examiner

 

What an absolutely terrific job you folks have done and are doing.  Should I ever have a need for a field adjuster, you are going to be my go to. 

 

Thank you for all of the information.

Terri K. - Adjuster/Property Casualty Claims

 

Great work!!

Chris R. - Senior Casualty Specialist

 

I appreciated the prompt attention and response of your team and will be certain to call on you again should the need arise.

Barb C. - Risk Management Specialist

 

I wanted to thank you for the report.  It was an excellent report, and really narrowed the focus for me – saved me a ton of time. 

Chris R. - Senior Casualty Specialist

 

Excellent.  You guys are the best.

Greg M. - Claims Examiner

 

Perfect!  You are the bestest!

Denise S. - Senior Claims Analyst

 

Thank you so much for the update!  I am very impressed with your company thus far.

Erin E. - Claims Representative

 

You guys are excellent at what you do.  I appreciate the care each file gets.

Greg M. - Auto & Casualty Claims Examiner

 

Thank you for the follow up and the great service you provided, we received the check from the insurance company.

From a happy Insured

 

I appreciate the hard work on the file.

Greg M. - Auto & Casualty Claims Examiner

 

I thoroughly enjoy working with you because you do such an excellent job.

Dawn N. - Claims Adjuster

 

Thank you for the quick response.

Linda H. - Inside Claims Representative

 

You guys are fantastic to work with … I really enjoy my cases that your folks work on.

Chris R. - Senior Casualty Specialist

 

I thoroughly enjoy working with you.

Destiny N. - Claims Adjuster

 

In the realm of heavy equipment, you are the first call I make.

Dawn N. - Claims Adjuster

 

Nice job. I referred your office and company to fellow co-workers.

Mark S. - Senior Claims Representative

 

You guys always impress me! Thank you for always being so speedy and reliable!!

Savana B. - General Adjuster

 

THANK YOU VERY MUCH.  It has been a pleasure dealing with you guys.  This was the easiest and most professional group to work with!

Kim C. - Logistics Manager

 

This was my first time working with your company, the experience exceeded my highest expectations.

Roni M. - Sr. Claims Adjuster

 

Thanks for the good efficient work. 

Michael G. - Sr. Claims Specialist

 

Thank you for the great work.

Roni M. - Sr. Claims Adjuster

 

Thank you for the excellent work as usual.

Ann J. - Sr. Claims Adjuster

 

I appreciate the information in your report.  This is good detail in answering to the needs we had – thank you. 

Josh G. - Sr. Commercial Claims Specialist

 

Thank you for all of your help, you have been great.

Angie B. - Claims Representative

 

You are already becoming a favorite in my office.

Michael M. - Complex Claims Resolution Specialist II

 

Thanks for the speedy, thorough update.

David M. - Senior Executive Claims Specialist

 

Thanks!  And great job settling these. 

Kara C. - Senior Claims Adjuster

 

Your investigation is excellent. 

Jim A. - Attorney

 

Thank you for all your assistance with this claim, you made it a pleasant process.

Amy W. - Claimant

 

Thank you, you have been very helpful.  I wish all the claims reps I deal with in this business were as helpful as you.

Angie B. - Claims Representative

 

I was quite impressed with the level of service both on timeliness and professional courtesy.  We will certainly utilize your company on future cases that arise with the need for your services.

Lisa C. - Work Comp. Claims Supervisor

 

Excellent!  You have gone above and beyond….

Roni M. - Sr. Claims Adjuster

 

Thanks for the great service.

Bill T. - Claims Supervisor

 

Thank you for your hard work on this one – you have obtained great information!!

Chris R. - Senior Casualty Specialist

 

Thank you so much.  I appreciate the work that was done to get this claim resolved.   I will certainly keep you in mind for future assignments.

Judy L. - Senior Claims Specialist

 

Thanks for the report and excellent handling of the assignment. 

Michael G. - Sr. Claims Specialist

 

Thank you for your good work.

Daniel A. - Attorney

 

You guys were so fast and easy to deal with. I’m definitely keeping you in mind for future files involving litigants from the U.S.

Mark C. - Barrister and Solicitor

 

Wow that was fast! Thank you for the update.

Brenda H. - General Liability Adjuster

 

Thank you for the super-fast service on this one.

Jon W. - Claim Adjuster

 

You’re the best.

Bill G. - Senior Examiner

 

Thank you for the excellent statement. Really appreciate how quickly you interviewed the claimant and got the report to me. 

Nadyne M. - Claims Adjuster

 

You are not like the other IA’s I work with. This is great.

Elnora J. - Senior Claims Specialist

 

I wanted to thank you for the information obtained to date on this one – great job by everyone!

Chris R. - Senior Casualty Specialist

 

Thank you – You did a great job! 

Victoria P. - Sr. General Adjuster

 

This is the first time I have used you guys, but I am super impressed.

Joshua C. - Claims Adjuster

 

Awesome. Thank you!! First time I have used you guys-will NOT be the last!!

Jennifer M. - Property-Auto and Property Claims

 

Thanks for the quick turnaround.

Russ S. - General Adjuster

 

Great job!!

Bill G. - Senior Examiner

 

Thanks!  That was fast. I appreciate it.

Kathy S - Claim Specialist

 

I would like to thank you guys for your prompt handling of this file. It is greatly appreciated, and I will be asking our adjusters to reach out to you more often.

Julie C. - Claims Ombudsman/Supervisor

 

Thanks again for all your help on this one.

Allison S. - Liability Adjuster

 

Nice work!

Rhonda D. - Liability Claims

 

It looks good. Nice job !!!!!!!!!!!!!!!!!!!!!!!!!!

Bill G. - Senior Examiner

 

You are top of my list!

Tracy S. - Fields Claim Specialist

 

Awesome job!

Stephen S. - General Liability Adjuster

 

You are the best.

Allison S. - Liability Adjuster

 

You are doing such a great job, and have been such a huge help on this claim-thank you.

Diane M. - Claims Examiner

 

You’re great! Thanks

Sharon, K. - Branch Claim Rep.

 

Good news … you guys saved me $32,000.

Joy C. - Sr. Claims Adjuster

 

Nice work.

Casey P. - Claims Examiner

 

Your firm is a breath of fresh air. Thanks a bunch.

Rhonda D. - Liability Claims

 

You are the BEST!

Kate A. - Sr. Liability Representative

 

Thank you.  Good Work!

David M. - Adjuster

 

Nice job!

Bill G. - Senior Examiner

 

Thank you for your thorough reports.

Tiffany D. - Auto Liability Claims Mgr.

 

Very good, thank you for your quick attention on this assignment. This is the first time I have used your services, and I have been extremely pleased with service I have received. Everyone I have spoken with has been exceptionally courteous and helpful.

Nick T. - Specialty Claims Adjuster

 

Thanks. You did a wonderful job.

Ann T. - Senior Claims Specialist

 

I wanted to also say how much I appreciate your superb handling of our claims.  I will continue to look to you for other investigative needs in the future.

Tiffany D. - Sr. Claims Adjuster

 

Thank you.  I am very pleased with your service and with the quality of the product.

Lawrence S. - Attorney

 

Really good work on this one!

Denise S. - Technical Process Director

 

Thank you so much. It has been a pleasure dealing with your company for the first, and I am sure not the last time. Great job.

Susan H. - Adjuster

 

You did a great job on this one, which is always reflective of your work.

Denise S. - Technical Process Director

 

Thank you. Great report. You guys have been awesome. I am glad I found you.

Rob L. - Adjuster

 

We appreciate the expert handling of our claims, which is why we continue to utilize your company. We will continue to forward new assignments that come up.

Tiffany D. - Senior Claims Adjuster

 

I try to send everything we get your way. You guys do great work!

Brian M. - Commercial Adjuster

 

Thank you for all your assistance on this matter! You guys did a great job and we really appreciate it!

Jessica L. - Casualty Claims Appraiser

 

Thank you! Nice job!

Brenda S. - Claims Specialist

 

Will do, I’m really happy with the work you folks do.

Nadyne N. - Claims Adjuster

 

Thank you for the excellent report.

Vicki C. - Senior Claims Adjuster

 

Awesome report.

Kevin U - Adjuster

 

Y’all are awesome!!! 

Vicki C. - Senior Claims Adjuster

 

You are awesome.

Shelley - VP Claims Management

 

I will be ringing your phone off the hook!  And, of course, the quality of your investigations will make it a sure thing that I will be engaging your company again for any future assignments.

Ginny B. - Claims Examiner

 

Great job on the this case .

Linda B. - Claims Management

 

Worth every penny, thanks.

Demond - Claims Rep

 

You are wonderful!  Thank you for getting on this so quickly.

Erica N. - Specialized Loss Unit Manager

 

Thank you.  Great work on this case!

Teresa B. - Regional Liability Adjuster

 

It’s always a pleasure doing business with Empathy Claims.

R. V. - Risk Management Adjuster

 

I will absolutely keep you in mind as I get my new losses for assignment to an independent adjuster.

Y.B - Claims Administrator

 

I appreciate your quick response on all these storm claims!

J.R. - Claims Rep

 

Thanks – EXCELLENT work

John F. - Senior Claims Specialist

 

Thank you for your help. I found your updates refreshing and timely. I will inform my colleagues of your company and I personally will use you again for future needs.

M.R. - Litigation/Risk Management

 
Results: 225 Testimonials found.

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